Policies

Appeal Policy

If an individual disagrees with the Agency’s decision regarding a specific service, or feels that he/she has been treated unfairly by the Agency, that individual has the right to have his or her grievance heard.

For more information concerning the Agency’s “Appeal Policy and Procedure,” please contact the Agency Ombudsman.

Donation Policy

Although there is no charge for many Agency services, donations are often given by clients. Consumers receiving Aging Waiver Services are not allowed to make donations or contributions. Donations are used exclusively to defray the cost of Agency services and to provide additional services to persons in need. Any donation made to the Agency, however small, is appreciated and most welcomed. All donations are gratefully received.